Payment failed

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Thobtech23
Thobtech23 Posts: 16 ✭✭
in About my account
Hi,
Payment was failed. I put the correct visa card number and my account still not activate.
Can someone help me please.

Answers

  • Mike
    Mike Posts: 20,755 ✭✭
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    You need to double check your address if everything is correct, you must contact the support

     https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    CHAT
    Go to this page https://fizz.ca/en/contact-us. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Dominic L. #1933
    Dominic L. #1933 Posts: 726 ✭✭
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    you have to contact support for that. This is a user forum. we can only point you in the right direction.
  • Whizz
    Whizz Posts: 19,202 admin
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    Hi Fredelyn,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    Have a nice day!
    Radu
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