Answered question

I wanted to buy just one 3 dollar plan for speaking 60 min but it charged me double

I wanted to buy just one 3 dollar plan for speaking 60 min but it charged me double
i want to cancel second one(i wanted to buy just 60 min not 120 min!)!

Hamid
Hamid

Hamid

User level
Level
0
2 / 100
points

You have to contact Fizz support for possible refund.

 

You can send a message by facebook https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

This is a public forum, I will signal your post in order to erase your phone number.

You should contact the support

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

Hi Hamid,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.

Also, please do not post private information here, as this is a Community hub and everyone will be able to see it.
Thank you for your kind understanding.

Have a great day!
Radu