Answered question

I can't connect to mobile data

Hi! I got my new sim card yesterday and went through the sim installation. I can't connect to the mobile data even though my phone shows all 4 bars of connection. I also can't seem to receive the 2 messages Fizz seems to send to users for them to re-configure the sms and data info. help please!

Maryse
Maryse

Maryse

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Hi Maryse,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.

In the meantime, I invite you to check our faq link for more info: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th...

Have a great day!
Radu

Maryse
Maryse

Maryse

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Yes I did restart my phone and yes I went through the whole manual setting procedure for the APN.

Sergio
Sergio

Sergio

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Make sure your phone can support these frequencies .

Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies

Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band 4)