Answered question

I cannot replace my card in the payment method

I need to replace the card with another one but 1) If I try to just add a new one I get "reached maximum number of cards' so I try to delete the current one and I get 'you cannot delete as this is connected to your plan".
I am waiting for a solution asap. Thank you.

Adriano C

Adriano
Adriano

Adriano

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I will signal you message in order to remove the email

you need to contact the support

To chat with the support, make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page.  https://fizz.ca/en/contact-us
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Hi Adriano,

Please do not enter personal information around here as this is a customers forum.
In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a good one!
-Bogdan

Adriano
Adriano

Adriano

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points

1) seems that there is no number for customer support
2) seems that the chat bubble never appears and nobody knows hot to force open that
3) I need to solve the problem asap because this is my main number now I must change card
4) there are no personal info in my first message and this page is up to know the only way to communicate with Fuzz unfortunately
I hope I am wrong, let me know thx.

Hi Adriano,

I have deleted the e-mail address from your previous post. To find the chat bubble you will need to be active on one of our help pages, it is not necessary to only go to "Solution Hub" section. Also you will need to make sure that you have deleted cookies before the try.

-Bogdan

Fizzy
Fizzy

Fizzy

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To contact Fizz support, make sure that:

  • You're logged into your Fizz account.
  • Go to a help page such as https://fizz.ca/en/contact-us
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.
Adriano
Adriano

Adriano

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0
33 / 100
points

ps
the help through the fizz facebook messenger worked: who replies is part of the team that has access to the database and user setting server side so the guy resetted something and I ve been able to add a new card etc.
Don t waste time with chat bubble.

GOAT
GOAT

GOAT

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3
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I'm glad to hear that you were able to make contact. I recommend Facebook as the best way to contact them because it does seem to be more effective.

Fizzy
Fizzy

Fizzy

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4
5000 / 5000
points

I'm glad you were able to reach Fizz support.

 

Now that you can enter your CC info again, you should follow this advice from Fizz:

 

What payment methods can I use?

 

 

You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s).

 

Other cards such as Debit Card, American Express (Amex), Dinners... are not accepted as payment methods.

 

The address and postal code that you associate with your credit card must be the same as the one you declare to your bank, otherwise payment method will be rejected.

It's a known problem (not resolved yet) but very well documented here and on several other questions. If you follow what has been replied here, it will be fix quickly, Good luck