Answered question
i update my credit card information and pay the fees,but my account still be frozen since 2 days.
Hi Yanchun,
As I have checked your account I can see that your payment was unsuccessful. This is the reason why your line is still frozen. You will need to update your payment method using a valid credit card, one that is accepted by the system. Here you will find which ones are: https://fizz.ca/en/faq/what-payment-methods-can-i-use .
For further details please contact us via Facebook Messenger or Live Chat. Here you can find info about how you can contact us: https://fizz.ca/en/contact-us .
Have a good one!
-Bogdan
Other answers
@yanchun,
To make sure you don't encounter browser issues, you can try a different browser such as Firefox, Chrome or Safari. Clear cache/cookies and try private/incognito mode.
You are getting VIP service from Fizz. Open the first link posted by Whizz and follow carefully these lines:
Fizz need fix bunch of bugs such as payment , registration referral, reliability as well as the in-competitive "regular" price. Personally I really wish Fizz be alive longer because I love some of its features. Finger crossed.
Same thing happened to me .I am losing my business.
My C.C expired,Mastercard sent me a new card,I added this credit card number to My Account .but my phone is dead still.
BTW,my profile actually changed,I can see my default payment credit card number is the new one.