Answered question

why is it not letting me add my card ?

My old card was canceled at the bank so I attempted to put a new payment method with my credit card. but for some reason its refusing to go through. every time I input the information it says you have reached maximum cards allowed on the account . which makes no sense to me because ever since I've gotten my services I've only used ONE card !

Georgi

Georgi

User level

Level: 0

2 / 100
points

: about 1 year ago

Category: My Mobile

Answer count: 3 answers

Author name: Georgi

Date: May 10, 2019

Hits: viewed 51 times

question: q

Fizzy

Fizzy

User level

Level: 4

5000 / 5000
points

Fizz support need to reset the limit for your account.

You can contact Fizz support as follows:

Make sure that you're logged onto your Fizz account.
You're active on a help page. https://fizz.ca/en/contact-us

You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

They also recommend you to delete your cookies or use a different browser. Also you will need to check again all the info of your credit card. The billing address needs to match exactly the one you have declared at your bank.

Author name: Fizzy

Date: May 10, 2019

: about 1 year ago

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answer: a

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irene

User level

Level: 4

5000 / 5000
points

It seems to be a bug, contact the support

To chat with the support, make sure that:

You're logged into your Fizz account.
You're active on a help page. https://fizz.ca/en/contact-us
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
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