why is it not letting me add my card ?

Options
Saint J. #5603
Saint J. #5603 Posts: 1 ✭✭
in My Mobile
My old card was canceled at the bank so I attempted to put a new payment method with my credit card. but for some reason its refusing to go through. every time I input the information it says you have reached maximum cards allowed on the account . which makes no sense to me because ever since I've gotten my services I've only used ONE card !

Answers

  • Irene
    Irene Posts: 4,131 ✭✭
    Options

    It seems to be a bug, contact the support

    To chat with the support, make sure that:

    • You're logged into your Fizz account.

    • You're active on a help page. https://fizz.ca/en/contact-us

    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    • You have disabled any ad blockers in your browser.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • DinoS
    DinoS Posts: 626 ✭✭
    Options
    Need contact by chat and fizz will remove the restriction.
  • Fizzy
    Fizzy Posts: 10,930 ✭✭
    Options

    Fizz support need to reset the limit for your account.

    You can contact Fizz support as follows:

    Make sure that you're logged onto your Fizz account.

    You're active on a help page.  https://fizz.ca/en/contact-us

    You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).


    They also recommend you to delete your cookies or use a different browser. Also you will need to check again all the info of your credit card. The billing address needs to match exactly the one you have declared at your bank.

This discussion has been closed.

Categories