We will try to solve any issue you encounter as quickly as possible. You can reach us by Facebook messenger, Contact for and other social media+ the chat bubble that appears on our FAQ's from solution hub. For more about the chat bubble, please also check:
It depends on the problem, usually you will get a first response in the following days. Sometimes they will fix your problem without telling you they fixed it. Other times, for complex problems, they will tell you they do everything they can to address the problem.
It really depends on the issue. The first level will do what they can and will forward it to the next level if needed. From there who knows. I have not gotten any feedback from next level support.
I was assigned a *** number when joining Fizz. I live in *******. My landline number is using *** too. My billing and shipping addresses with Fizz are in Longueuil. When other...
I understand well your concern, but I think also that the fastest way to solve it would be to change your number using the option: change this number in manage my plan and...
Every day since 3-4 days, during the afternoon or evening, I am losing internet. I am using the Fizz modem as gateway, wifi is disabled on the modem, and my router is connected...
Hello Eric,
Please rest assured that we're doing everything that we can to help you further. As my colleague has already suggested, you should reach to us in private via live...
Hello everyone, I hope you are well!
So I recently disabled band steering on the Fizz app to split the 2.4 & 5GHz signals manually.
Everything works fine except my...
The device and chromecast are on the same wifi?
Did you disable also the ATF?
.
- Go to this page https://fizz.ca/en/faq/how-do-i-configure-my-device-wi-fi-network, if you...
Hi community,
I’ve never had to speak with Fizz for a technical issue until now, and they have been completely useless so far. I have an issue similar to this one...
Hello Chris,
I apologize for this unpleasant situation that you experienced.
After having a look into your account, I could see that you managed to access our support...
I've had intermittent internet connectivity issues for two days in a row. I finally contacted the support via Fizz Facebook page confirming that there is an issue in my sector...
I totally understand you. What you've described is exactly the weak points of fizz. You're definitely playing on a fine line as a company when you try to keep your implications...
