I cant connect to data even though i bought a travel add on

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Emilie P. #10
Emilie P. #10 Posts: 2 ✭✭
in My Mobile
I bought the travel add on for the correct country. I cant connect to a network or use data. My phone is telling me that my sim card is not compatible with the mobile network.

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  • Chris P. #37
    Chris P. #37 Posts: 141 ✭✭
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    Hi, please make sure you APN settings are correct, something else that I noticed is that you have "Automatically select network turned off, i'd probably recommend turning that on since it might be trying to connect to the Fido, Bell, Rogers or any other carrier networks.

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
  • Takion
    Takion Posts: 330 ✭✭
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    it look like something to do with your phone somehow it is locked
  • Irene
    Irene Posts: 4,131 ✭✭
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    Activate automatic select network on your phone. I saw only now that Chris already gave this advice
  • Whizz
    Whizz Posts: 19,193 admin
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    Hi Emilie,
    If you're still having this issue, in order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
    Have a great day!
    Radu
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