Answered question

I did not receive my SIM card. but it shows delivered.

I have wait half month but never receive my SIM card. Track the deliver number, it says "Retourné au centre de tri - Dorval, QC", why? nobody can contact with. how can I do let them resend SIM card again?

Yi
Yi

Yi

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You must contact support.

Here is the information how to contact the support.

You're must be  logged into your Fizz account.

You're must be active on a help page. https://fizz.ca/en/contact-us

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Other answers

Yi
Yi

Yi

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13 / 100
points

Thanks Sergio,
I have contacted with fizz, they said I can get refund in one month or more, if I buy the second simcard, the refund will be faster, feeling a little bit weird. but I will trust them one more time.

Kathleen
Kathleen

Kathleen

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Mine was delivered to my office after office hours, so it was in the lobby when I expected it to be delivered to the suite that I included in the address.