Receiving MMS on iPhone

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Julie B. 14079
Julie B. 14079 Posts: 3 ✭✭
in My Mobile
Ever since switching to fizz I have not been able to receive MMS on my iPhone - sending works just fine. I have a data plan and all of the other data functions work just fine. I tested with another phone (Android) and it is working there so it's not an account problem. I just can't figure out how to to fix the iPhone. I have followed the help articles to update the phone but I never get the prompt to update the carrier settings. Could anyone assist with this? Thanks!

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  • Code_KRUEW
    Code_KRUEW Posts: 400 ✭✭
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    Are you using a VPN? If you are, turn that off first. You can try turning off your wifi so that you are connected to the data network. The phone is looking for mmsproxy.mobile.bm so if you are using a special DNS resolver, VPN, or on WiFi, it may cause problems.
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