Cannot finish my activation for fizz card? Cannot transfer my number to fizz?

Ziyue · April 2019

I have already started to use my fizz sim card since a few weeks ago, but it keeps saying that I need to finish my activation, when I click on the link Fizz sent to me, it directed me to the start of the activation, and it keeps showing that my activation code has already been associated to a member. I just cannot successfully finish my activation.
Also, I received an email about problem with transferring my phone number to Fizz and I need to choose a new number, again, when I click on the link Fizz sent to me, it just did not work! And now I am about to lose my plan and my phone number, I don't know what to do! Can anyone tell me who I should contact with, and I cannot find the chat bubble to contact Fizz.

Irene · April 2019

For the transfering contact the support.

For the email, probably you try to create a plan after your activation. This is not important.

To chat with the support, make sure that:

You're logged into your Fizz account.
You're active on a help page. https://fizz.ca/en/contact-us
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

gremiobr · April 2019

Contact fizz by chat or Facebook messenger to check

Mike · April 2019

Ziyue can you please close this post clicking on "make this a best answer"
This will give 50pt to the person.
You can also click on the little heart and give 5pt you are allowed to give 20 "likes" per days
Thank you.

Cannot finish my activation for fizz card? Cannot transfer my number to fizz?

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