Answered question

Network problems

They should give us unlimited mobile data for all the problems! What you think?

April 2, 2019 5:30 p.m. - Service has now been completely re-established. Your phone should automatically reconnect to the network within the next few minutes, if not please proceed with a restart of the device. Fizz apologizes for the inconvenience this may have caused you.

April 2, 2019 3:45 p.m. - Some members have started to see their service come back. Our teams are pursuing their efforts to solve the situation as soon as possible for all our members.

April 2, 2019 11:15 a.m. - Fizz is aware that some of its members cannot use their mobile services. The issue has been identified and a dedicated team is currently working to address it. As soon as we have any significant development to communicate to you, we’ll post an update.

Fizz apologizes for the inconvenience this may be causing you.

April 2, 2019 9:40 a.m. - We noticed some instabilities on our network, which would explain why some members cannot use their services. We're currently investigating to pinpoint the cause as soon as possible.

Martin
Martin

Martin

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grace
grace

grace

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Some kind of compensation will be ok for me. Asking for unlimited data is too much.

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Other answers

ajayrrk
ajayrrk

ajayrrk

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Expecting unlimited data is too much but they are compensating with additional discount for now.

If they honor referral program during stabilization period also would be great as its there mistake for all the outages.

Ok, we need to be reasonable customers as well.
Fizz is a business, a private one. So they also need to make money despite the hiccups.

Unlimited data? Perhaps for just a day. But as Ajayrrk says, Fizz provides some form of compensation and some explanation. Those of us who stay with the company decided to support it.

Martin
Martin

Martin

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I said that because i apply the 1st April and I have mist the outage of 27 march and didn't get the extra 2 GB but i have get the 2nd April outage! LoL and by the way it seems that we are going to get more outage!

gremiobr
gremiobr

gremiobr

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Unlimited data is too much, but they could give a bigger discount

Martin
Martin

Martin

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I would take some other 2GB for free!

With the data consumption not working on our profile, we never know, sure they can't say that data is free until they fixx the problem... but hey, we never know. (some people might abuse free data).
.
Keep your finger crossed...
.
Have a nice day

Irina
Irina

Irina

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Hi everyone,
I am replying in this feed, since it's new (less than 24 hours old ) and I have BiiiG network problems..seems like pretty much at all times. During the 2.5 months of using FIZZ, even though my phone shows that it is connected to the network (although it shows R for roaming), Virgin Mobile customers more often than not do not reach me. And it's also true for Rogers. I, on the other hand, seem to be able to call and reach everyone.

That's A-W-F-U-L!

I am sure I'm not the only one. Is there a solution for this?

Martin
Martin

Martin

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Irina , you must have band4 on your cell.
I think you're using band5 when you make call's but data, sms ... needs band4.
That is what i think but maybe mistaking!

Ryan
Ryan

Ryan

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The new 10% is a decent compensation for the issues, in fairness there have only been a handful of outages that lasted several hours. Expecting free unlimited data would be terrible as users would abuse it and make the network even less stable. I think the current data rates are MORE than fair, plus with rollover and gifting and upgrades you can stockpile data like crazy. People just gift their data for free if you look for it. Nothing enjoys being down, but Fizz has given us a decent price reduction on already reduced plans and think some people just expected too much