Answered question

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

You'll have to contact Fizz customer service directly to get them to fix this problem.
.

How to contact us

Do it yourself. Be in control. Fizz is designed so members can help themselves and each other without having to wait. That’s why we created some useful tools to help you manage your service, your way.

Your Fizz account: Log into your account to view and easily manage all aspects of your profile and Fizz plans.
The Solution Hub: Find practical information and answers to your questions in the Solution Hub.
The Community Hub: Ask questions, get answers, and learn tips from other Fizz community members.

However, if you're still not finding the answer you need, the Fizz Customer Service team is on hand to troubleshoot and steer you in the right direction. To contact Customer Service, simply click on the chat bubble that appears at the bottom the Solution Hub pages.

To chat with us, make sure that:

You're logged into your Fizz account.
You're active on a help page.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

I'm pretty sure your number hasn't been properly transferred, meaning you can make calls and send texts but you can't receive them, if you have your old sim card you can pop it in and test if you still receive calls on it, you should contact the support team and have you account number from your old provider so that they can finalize the transfer.

Dallaire_M
Dallaire_M

Dallaire_M

User level
Level
2
1921 / 2000
points

It is not normal, you should contact Fizz

Eric Xiao
Eric Xiao

Eric Xiao

User level
Level
0
11 / 100
points

For me it took like a day to get it up and running. But the service is fine right now so try calling them and ask what's up

Cambria
Cambria

Cambria

User level
Level
1
359 / 750
points

As mentioned above, best solution is to contact Fizz.

If, however, you did the same thing I did and did NOT select any options to make/receive calls, that may explain everything. I had originally only taken data and unlimited messaging, which made it impossible to make or receive calls. I bought 60 minutes and solved the problem.

If you did add minute to your plan, then kindly ignore this. :)

james rusnak
james rusnak

james rusnak

User level
Level
0
12 / 100
points

these Hack 3g cell phone companies are a joke.
Screw Fizz , screw their SIM card and everything about them
Im going with another carrier