No Data working of my phone plan?
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MUHAMMAD TANWIR HUSSAIN
Posts: 1 ✭✭
in My Mobile
My phone data is not working although I didn’t use yet for this month ?
Please give me a call and solve my problem. I have paid in advance and no any benifits of using !
Please give me a call and solve my problem. I have paid in advance and no any benifits of using !
6
Answers
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It a community of users over here. You are better to reach Fizz over the chat, cause nobody is going to call you.5
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This is a forum of users. Did you try to reboot your phone? Did you check the APN settings?10
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Here the informations how to contact the support.
- You're logged into your Fizz account.
- You're active on a help page.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
9 -
Hello Muhammad ,
I am sorry for this situation.If you have an Android phone I advise you to check your APN settings.
Fizz APN settings are:
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl
If you have an iPhone
1. Make the software update
Connect to a Wi-Fi network
Download the latest iOS software update
2. Update the carrier settings
Once the software update is done, the iPhone will offer a carrier settings update. Make sure to accept it.
Also check the steps presented in the following FAQ : https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet .
If you want to check if your phone is compatible with our network you can visit the following link : https://willmyphonework.net/ .
Have a nice day!
Marius Daniel2 -
Also on iPhone check that you didn't disable all your apps from using celluar data, I have a couple friends that had all thier apps disable from celluar data and it acts like the internet isn't working even if it is.
ALso you can check if you can properly activate iMessage and Facetime without wifi, this will be a good indication that data is working as well.1
This discussion has been closed.