you have reached the maximum credit card on your account?

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theary
theary Posts: 2 ✭✭
in About my account
fail to pay my plan and suspend my service, my credit card still valid, what a good company

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  • Chris P. #37
    Chris P. #37 Posts: 141 ✭✭
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    Hey, seems like a strange issue. I'd recommend contacting Fizz using Facebook Messenger or the support chat on the help page.
  • theary
    theary Posts: 2 ✭✭
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    asked in messenger no one reply, will change company,
  • Irene
    Irene Posts: 4,135 ✭✭
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    Probably it will be a good idea to chat with the support, facebook is slow.

     

    To chat with the support, make sure that:

    • You're logged into your Fizz account.
    • You're active on a help page. https://fizz.ca/en/faq/resolving-issues

    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    • You have disabled any ad blockers in your browser.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Sebastien
    Sebastien Posts: 2,127 ✭✭
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    They are opening at 10 am today, try to communicate with them over the chat.
    You can also go to "my profile", "payment method" and reset the number of maximum card on your account. They will take the money tonight, so starting tomorrow your service should work.
  • Irene
    Irene Posts: 4,135 ✭✭
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    I believe that you got plenty of good answer, therefore, probably you can click on the button make this the best answer.
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