billing cycle is invalid?

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Cael Rosales
Cael Rosales Posts: 1 ✭✭
in My Mobile
Why do I get this error when I try to adjust my account?

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  • Irene
    Irene Posts: 4,135 ✭✭
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    From the site

     

    Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle.

  • Sebastien
    Sebastien Posts: 2,127 ✭✭
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    Irene have the right answer
  • Kovid
    Kovid Posts: 588 ✭✭
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    No, 48 hours before the end of the payment cycle you will not be able to make any change to your plan. The system just will not allow you to change your plan BUT you will not see such an error message as the billing cycle is invalid. Something else must be responsible for that.

    You would rather reach out to Fizz by chat to get some help. Use the following link: https://fizz.ca/en/contact-us

  • Whizz
    Whizz Posts: 19,216 admin
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    @Cael what adjustments are you trying to do to your account?
    Jay
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