Answered question

Perks following technical issues not appearing in my account?

I was affected by the technical issues on March 25th (and yesterday April 2nd, I had no access to cellular internet), but the perks (2x 1gig) are not appearing in the My Rewards section in my account... Anyone else have this problem?

Jessie Greene
Jessie Greene

Jessie Greene

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Code_KRUEW
Code_KRUEW

Code_KRUEW

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5000 / 5000
points

The email stated April 9th as the date these perks will appear in your account.

 

On March 25, technical issues impacted our mobile services. Everything is now back on track.

We understand that your mobile services are an important means of communication for you. That is why all Fizz members who were impacted by this outage will receive on April 9, 2019, 2 GB of mobile data per plan in the form of two perks of 1 GB each.

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Other answers

You are better off contacting the support

 

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Kovid
Kovid

Kovid

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Level
4
5000 / 5000
points

For March 29 outage, the perks will be added to your account on April 9 (next Tuesday)