Answered question

Internet cutting off?

My internet has been cutting off (huge lag) since being installed. This happens on all laptops, Apple TV (unable to watch Netflix continuously), and phone. I've tried plugging in my laptop directly to the modem, but still lags.
I work from home and can see the system constantly connecting/disconnecting.
All my devices are up to date. Even loading a simple Google research takes time- never had this issue with same speed at Videotron.
Any way to fix this?

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Are you using the wifi? Have you try with the cable?

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Laurence1 ,

I am really sorry for the inconvenience. If the issue persists please contact us in order to be able to help you. Here you will find how to do it: https://fizz.ca/en/contact-us .

Have a great day!
-Bogdan