Answered question

Why cant I access to my data?

after yesterday's problem i have no access to my mobile data

Felix Theriault
Felix Theriault

Felix Theriault

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Fizzy
Fizzy

Fizzy

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It looks like we have these options

- on phone, enable airplane mode and then disable

- reboot phone

- recheck or reset APN settings

- check online account status

- enable roaming and manually select FIZZ EXT network

If no other options, then need to contact Fizz

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Other answers

Sari
Sari

Sari

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I find rebooting the find works better at resetting the mobile data

Melissa
Melissa

Melissa

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Airplane mode on and off, or a full reboot

Yesterday after the outage, even though I rebooted my phone data only worked again after I turned airplane mode on and off, 3G appeared then LTE

Emanuel Matos
Emanuel Matos

Emanuel Matos

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I am experiencing the same situation. I tried all options - wi-fi off, airplane mode on and then off. Restart. Still cannot use mobile data.

Then your best option is the support

 

CHAT
Please contact the support

Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)