Answered question

Latest mobile service update?

April 2, 2019 3:45 p.m. - Some members have started to see their service come back. Our teams are pursuing their efforts to solve the situation as soon as possible for all our members.

It doesn't include me

Hi,

I rebooted my phone after that mobile network is available now.

I just want to say "thank you for your service!" You are the "BEST"!!

Thank you

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Other answers

Alexis
Alexis

Alexis

User level
Level
0
22 / 100
points

Mine works. I turned airplane mode on and off and the signal was back.

YvonneF
YvonneF

YvonneF

User level
Level
0
12 / 100
points

any new updates?

tatyana
tatyana

tatyana

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0
54 / 100
points

it doesnt include me either lol
on minute its down the other minute i can send a text like theyre playing with a switch on and off

Xiaoshuang
Xiaoshuang

Xiaoshuang

User level
Level
0
25 / 100
points

For me, it works right now... Montreal, downtown

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

Try restarting your phone or toggling airplane mode on and off. That seemed to help my phone refind the network.

Joshua Reimer
Joshua Reimer

Joshua Reimer

User level
Level
0
11 / 100
points

In Ottawa, mine isn't working.

Yowan Langlais
Yowan Langlais

Yowan Langlais

User level
Level
0
12 / 100
points

I got service again, thanks!

qqq
qqq

qqq

User level
Level
0
16 / 100
points

Roaming in US and service stopped for me too this morning. Can call now but no data

Meng
Meng

Meng

User level
Level
1
106 / 750
points

Why am I always not in that “some members see the service back” group but always in the “some members experience issues” group