Answered question

Can't see data usage and can't use bonus?

Hi,

When I click on "see data usage", I get an infinite loading animation.

I get the following errors in the javascript console (see attachment)

Also, I can't use my free bonus of 250 mb. Nothing happens after I select the upgrade and press "apply"

Frédéric
Frédéric

Frédéric

User level
Level
0
22 / 100
points
Eder
Eder

Eder

User level
Level
3
4341 / 5000
points

The network is down.
Fizz is investigating.
do not expect your account to work as usual.

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Other answers

irene
irene

irene

User level
Level
4
5000 / 5000
points

They have problems

Johanne
Johanne

Johanne

User level
Level
0
98 / 100
points

The bonus gonna be actif only in the next month they are not effectif right away. If you use your bonus they gonna be only the next billing cycle.

irene
irene

irene

User level
Level
4
5000 / 5000
points

They have problems in their backend. Relax

Sebastien
Sebastien

Sebastien

User level
Level
3
4761 / 5000
points

Their servers are fizzing. I meant freezing.

Soso
Soso

Soso

User level
Level
1
214 / 750
points

They're working on it.

I occasionally have issues when trying to load the "see data usage" page in Google Chrome as well. A quick solution I found is to use another web browser like Microsoft Edge, Firefox or Safari.

 

Since you seem to know how to use the JavaScript console in Chrome, something that also works for me sometimes is to "Clear site data" and then log in to the Fizz dashboard again.

 

(see the attached image for quick a quick guide)