My Fizz SIM Card worked properly in the last 10 months. But since this week, it does not work, it shows no service. I am pretty much sure there is no problem with my cell phone...
Hello Pengyi,
We're sorry to hear about this situation. I checked your account and the mobile plan is active and in good standing. In this case, I suggest to follow the steps...
I got a new credit card, forgot to switch my fizz account to the new one. My service was cut off. It's now paid and I still have no service. Please help.
Hi Shannon
If you already made a manual payment, your service will be restored within 2 hours.
You can also try restarting your device.
In case of problem, you can...
Please help me how can I speak with the Customer service because I updated that yesterday after I saw the email of failed payment but still with no wifi
Hi Santiago
Please try restarting your modem.
Also login your account to make sure payment was made on your plan.
Access your plan, then your payment method. If you...
I no longer have accès to the email I used to create my account. Now I want to update my card for payment but I can’t. How can I contact customer service?
Hi Dekha,
You can contact Fizz this way :
First, log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat...
Hi Stephen
If you want, you can use the same credit card to pay for your 3 services.
Here are the steps to update a payment method, and associate it to your plans:
1...
