Answered question

How to remove add-on?

Is there any way to remove an add on? I thought it was a one time purchase (for one month only) and bought a 60min call to the US but have been charged for the add on every month since then.



User level
37 / 100

Hello Anh-Tuan Cung,

In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: .

Thank you very much for your understanding.
Have a wonderful day!

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Other answers

I thought that was one time purchase me too.

Probably you are better-off to contact the support

Here you are in a public forum. You need to contact the support.


Please contact the support

Go on this page, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

Your can also send a message by facebook and click send a message (this is a bit slower)


You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)