Answered question

Account frozen for three days -- no service -- still have eighteen days left prepaid anyone else seen this?

Fizz chat said it was their issue and they would contact me.. 1.5 days ago and no contact yet. Anyone else seen this happen? It asks to update payment method but I have 2.5weeks left (18-days) before I need to pay and lots of money in the account wallet..

Malcolm Stewart
Malcolm Stewart

Malcolm Stewart

User level
Level
1
115 / 750
points
irene
irene

irene

User level
Level
4
5000 / 5000
points

I am happy from you. Can you close the post? Pick and click on the button make this best answer.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Andrei
Andrei

Andrei

User level
Level
3
3231 / 5000
points

First time I hear anything like this.Do you know why was your account frozen ?It has something to do with the payment maybe?

irene
irene

irene

User level
Level
4
5000 / 5000
points

That is really bad, I can understand a problem, but I cannot understand days in order to solve it.
Contact them!

Eder
Eder

Eder

User level
Level
3
4284 / 5000
points

Contact them and try to get some kind of compensation as well

Malcolm Stewart
Malcolm Stewart

Malcolm Stewart

User level
Level
1
115 / 750
points

UPDATE:

I was supposed to receive an email from them.. according to the conversation that we had on Saturday. No email and no phone two days later so I contact again and this is what I get:

"Thank you for your patience.Unfortunately for the moment we have a issue with our tools.Please comeback a little later.

Thanks for reaching out. Have an awesome day."

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

That is very frustrating! These steps might help.
https://fizz.ca/en/contact-us

irene
irene

irene

User level
Level
4
5000 / 5000
points

@Allison: I think you are right why they are not able to solve it. No explanation? No possibility to escalate

Malcolm Stewart
Malcolm Stewart

Malcolm Stewart

User level
Level
1
115 / 750
points

Fixed now. I don't know why these things take so long. Just lose three days off service