To the best of my knowledge, no cell phone company in Canada offers a warranty on sim cards. Some would give free sim cards as a promotion for new activation. For Fizz, you need to buy a new one.
I ordered a replacement sim card. Went to fizz.ca/activation. Started process. It wants me to choose a new number. I don't want a new number. I want the existing number
Hi T
That is the process to activate a new plan.
Instead you want to replace your current SIM card.
On your account, go to My Plans >> Manage Plan >> Change SIM card...
I am with Fizz for more than a year now. Everything was fine since yesterday where I lost the mobile service. I looked up in the solutions proposed and did everything suggested...
Hello Stéphanie,
I am sorry for the situation encountered.
Your line is fully active on your account, so the services should work properly.
Please contact us in private on...
Everything was good until 3 days ago. My phone doesn't have any data, but my plan is ok, I checked apple and insert SIM to other phone, it doesn't work still. i also insert...
Hi Vincent,
I just checked on a few aspects under your Fizz account and indeed your plan is just fine.
Like Mike asked, do your other mobile services as calls and text...
Hi Jeff,
I kindly invite you to order a new SIM card that we will be able to assist on replacing under your plan, from Overview-> Get started-> Mobile-> Order a new SIM card...
Hello Justin,
Checking your account I can see that you've managed to order your SIM card, please, when you receive it, contact us by chat following the FAQ https://fizz...
