I noticed that it says my biling cycle ends in 9 days. But on the usage part of the website it still says there are 11 days left in my data usage.
I think something isn't...
Hi Michael,
Thank you for reaching out to us with this matter.
I checked on your account and I can see that your plan will renew on Feb 6th.
Can you please contact us...
Why do you guys Fizz close my posts all the time in exactly one day so one can not post to the thread anymore?!
You didn't answer the question but you just go post something...
Hi Michael,
As per the other thread mentioned, we invited you to contact us directly via Chat, Facebook Messenger or WhatsApp as you can find details on how to do so here...
The activation dates of the two services are different, as I'm switching internet provider this month. One of the reason for the switch if that I want to pool my service...
No sorry, the installation of your internet will be your date for the billing cycle
The only way to sync, it is picking your installation with the date of your mobile...
So in won’t have time to wait for the billing cycle to change and need to use my phone with QC plan in Vancouver. At least the data. How can I go about with this? Any add-ons...
Hi Mathieu,
If you're going to Vancouver with a Quebec only coverage mobile plan, I'd suggest you head over to My plans-> Manage plan-> Travel and select the Pay as you go...
I want to change my plan for the next billing cycle but it seems that I am stuck in my previous cycle. When looking at my usage it shows -16 days remaining so I cannot change my...
Hello Vincent,
I am really sorry about this unpleasant situation that you've encountered.
I've checked your account and I've escalated this towards our technical team in...
