Answered question

Lost 4,5 gig in two days?

I lost 4,5 data in my account. It's impossible. When i take a look to my daily usage i see that i used only 40 mo.

mclroy
mclroy

mclroy

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You are not alone today I saw different people reporting the same problem.

I will suggest to contact the support to have it fixed.

 


Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon.


You can also send a message by Facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

Normster
Normster

Normster

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Definitely not right , did you open Fortnite on LTE or Pokémon ... my kids did a few time and surely used gigs in a day . But honestly contact support

Zef
Zef

Zef

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Most of free games is using data(advertisement)so be careful with that.

Hello mclroy,

In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .

Thank you very much for your understanding.
Have a wonderful day!
-Bogdan