Answered question

Referral Reward ?

When I joined I was referred by a friend and when 2 months were up we were supposed to get a $25 credit and it it now 4 months and neither has received a credit and thee is no longer any mention of the referral on my Fizz page. Who can I contact ?

david lyons
david lyons

david lyons

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Hi David,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.

Have a great day!
Radu

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Other answers

Mike
Mike

Mike

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Did you receive the referral confirmation?

 

To contact the support

Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect, you must login
wait ~15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon


Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

If you go to your account under "My profile", then "Referal bonuses", you supposed to see them. They could be pending or unlocked to get a discount on your bill.

 

If they are not applied yet, follow Mike instructions and contact them over the chat.

Just send them a message through Messenger. I was in the same spot as you and they fixed it for me. All they are going to ask is your friend’s email and they will fix everything for you.

Kevin
Kevin

Kevin

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1
570 / 750
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Did you receive the referral confirmation?
I got mine 2 minutes after my friend signed up with my REFERAL CODE.
If they didn't put the code then it's game over.

You should have 2 emails from Fizz.

You get !st email when your friend signs-up, saying the referral credit is PENDING.

When your friend pays for their 2nd month of service, you get 2nd email saying you earned $25 credit.

 

When you go to referral page on your account, it shows the current year (2019) by default.

If your friend joined before end of 2018, then you need to select 2018 to see last year's referrals.