Answered question

No voice, no SMS, no network at all?

All day no voice, no SMS, no data and keep losing all the bars like no network at all.

What's going Fizz?
I hope you going to give a compensation for that mess.

Hi Fredelyn,

Please accept our sincerest apologies for the Monday network outage. I invite you to check our following faq link to see the offer that we have for you: https://fizz.ca/en/faq/status-services.
Thank you for your kind understanding.

Have a great day!
Radu

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Other answers

ThomasK
ThomasK

ThomasK

User level
Level
4
5000 / 5000
points

It's unlikely a credit or refund.

How about 2g extra data perks for all users sounds?

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

I do not think that we are going to see any compensation

I asked and this is what they told me:
"The customers can be reimbursed only if the situation will take more than 48 hours. This information is avaailable in the Service agreement. Thank you for understanding!"

estefano
estefano

estefano

User level
Level
1
221 / 750
points

3 times in around 5 months they have problem like this last 2 times:
2 Friday’s in a row in November if I remember
But never got anything for the outage