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Why am I not able to get SMS or MMS messages 6 hours after my number was ported and is active on Fizz?

No incoming texts. Everything with my new Fizz account works; data, voice calling, outgoing SMS, but no incoming SMS or MMS. I have done all the suggested technical checks and confirmations but still no incoming texts. Please help.

Perry Kirkpatrick
Perry Kirkpatrick

Perry Kirkpatrick

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0
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10 months ago
Category
My Mobile
Answer count
5 answers
Author name
Perry Kirkpatrick
Date
March 24, 2019
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Answers

gremiobr
gremiobr

gremiobr

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3
3356 / 5000
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Talk to fizz by chat or Facebook messenger

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gremiobr
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a
redhead
redhead

redhead

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4
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For th first time i also had trouble receiving texts today. Maybe their network?

Author name
redhead
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a
Adriana

Adriana

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Level
2
1433 / 2000
points

Try to turn OFF your phone for an hour
Sometimes that solves the problem

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Adriana
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answer
a
Mike

Mike

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4
5000 / 5000
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The texts are sent from other mobile phones or from companies for the 2-factor authentication?

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Mike
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a
Whizz

Whizz

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4
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Team

Hi Perry,

If you're still experiencing this issue, please contact us in private by chat or Facebook messenger, to be able to help you further.
Here you can check the info : https://fizz.ca/en/contact-us

Have a great day!

Radu

Author name
Whizz
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