Why am I not able to get SMS or MMS messages 6 hours after my number was ported and is active on Fiz

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Perry Kirkpatrick
Perry Kirkpatrick Posts: 4 ✭✭
in My Mobile
No incoming texts. Everything with my new Fizz account works; data, voice calling, outgoing SMS, but no incoming SMS or MMS. I have done all the suggested technical checks and confirmations but still no incoming texts. Please help.

Answers

  • gremiobr
    gremiobr Posts: 237 ✭✭
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    Talk to fizz by chat or Facebook messenger
  • redhead
    redhead Posts: 818 ✭✭
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    For th first time i also had trouble receiving texts today. Maybe their network?
  • Adriana Z.
    Adriana Z. Posts: 100 ✭✭
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    Try to turn OFF your phone for an hour
    Sometimes that solves the problem
  • Mike
    Mike Posts: 20,757 ✭✭
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    The texts are sent from other mobile phones or from companies for the 2-factor authentication?
  • Whizz
    Whizz Posts: 19,216 admin
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    Hi Perry,
    If you're still experiencing this issue, please contact us in private by chat or Facebook messenger, to be able to help you further.
    Here you can check the info : https://fizz.ca/en/contact-us
    Have a great day!
    Radu

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