Answered question

Voice mail - No one can leave a message?

I have access to my voicemail, but when people try to leave me a message they don't hear my greeting message. Instead, an automatic message is saying that their number is unknown and they have to enter it, but they keep hearring " it seems like there is a problem". It then automatically hungs up.

How do I fix that?

(Yes, I've already followed those steps: https://fizz.ca/en/faq/how-do-i-set-up-my-voice-mail and Yes I contacted you on messenger but you didn't reply)

Lily
Lily

Lily

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When did you activate your phone?
Did you transfer your number?
If your number is fresh new wait 2 hr.

Otherwise
https://fizz.ca/en/faq/how-do-i-set-up-my-voice-mail
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon)
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

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Other answers

Lily
Lily

Lily

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My phone number and the voice mail were activated a month ago. The bubble icon doesn't appear, as I said I already followed the link you gave me and I already send a message on messenger.

But thanks for trying:)

Sorry about that, I missed.
In my Firefox I got the icon for the chat, you can try with a different browser.
Facebook can take sometime, but they will answer, eventually.

Lily
Lily

Lily

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Yup I did.

MT
MT

MT

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Have you tried to initiate chat with this link https://fizz.ca/fr/faq/que-faire-si-je-narrive-pas-me-con... .
You should see bubble chat in the next 15 seconds at the bottom right of the page.
I just tried and it works
.

Zef
Zef

Zef

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You voicemail is activated?For first time you have to setup voicemail like choice greetings.

MB
MB

MB

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I have the same problem and they have refused to fix it for months now.
People can call me and they get that WEIRD message and can't leave a message.

Fizz is doing nothing to fix it but when you talk to them they claim they will fix it etc.

yonah
yonah

yonah

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I have the same problem and they have refused to fix it for months now.
People can call me and they get that WEIRD message and can't leave a message.
Maybe a lawsuit in court would wake them up?