Answered question

Transferring from Virgin, unable to input PIN?

I am trying to transfer my number over from Virgin to Fizz but I am unable to insert the PIN. Some have recommended using the IMEI instead however not only do I have a new phone which I plan to start using but my current phone with virgin is not the phone on my virgin account as it stopped working and I never contacted virgin to update my profile.

Mitchell
Mitchell

Mitchell

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If you have not yet transfer your number it's not to late to update your profile with Virgin.
If you have cancelled your account with Virgin before transferring your number to Fizz, your number is on hold with Virgin for the next 6 months and you will have to activate your Fizz SIM card with a new number.

If you have used the phone on Virgin network, it's IMEI # should have registered on Virgin's network database automatically to your number, otherwise it would have not worked.

So I think it's safe to say you can use your actual IMEI # for your activation.

Chizz :))

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Other answers

Hey Mitchell,
You'll have to make sure that your phone is unlocked. You should be able to ask virgin to give you the necessary informations to unlock it, since the law passed against making people pay to unlock their phones.
Hope this helps!

Mitchell
Mitchell

Mitchell

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So the moto g6 play (new phone) and current iphone 5 are unlocked. Last night I tried to transfer service to the moto but for one reason or the other I couldn't do it online. I submitted the transfer number form using the moto g6 IMEI but it didnt work. I got off the phone with virgin who were able to transfer my service to the moto g6 so the IMEI is now on my virgin profile. I tried to resubmit the phone number transfer request however it won't allow me to resubmit the same IMEI twice.

Pin is only required if it's prepaid. Otherwise you can use you account number or IMEI.

For the transfer, it could take up to 2 hours to be completed

Mitchell
Mitchell

Mitchell

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Just submitted the form again with the account number, will see if that works.