or Ask a question

Answered question

"Mobile Network State: Disconnected" Is that normal?

SmartSelect_20190315-013131_Settings.jpg SmartSelect_20190315-013131_Settings.jpg
SmartSelect_20190...
132 KB
March 15, 2019
Processed

I noticed in my "SIM Card Status", the "Mobile Network State: Disconnected".
I wonder if that's a problem (and how to solve it).

Everything seems to work fine except for sending mms and I was wondering if this might be related.

I just got conected yesterday.
My phone model is a Galaxy S8.

SmartSelect_20190315-013131_Settings.jpg SmartSelect_20190315-013131_Settings.jpg
SmartSelect_20190...
132 KB
March 15, 2019
Processed
Mathieu

Mathieu

User level
Level
1
112 / 750
points
over 1 year ago
Category
My Mobile
Category
Settings
Answer count
8 answers
Author name
Mathieu
Date
March 15, 2019
Hits
viewed 26992 times
question
q
jean-maxime

jean-maxime

User level
Level
3
2604 / 5000
points

I think it's because your APN is not configure , on my phone it's say : Connect try this : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Author name
jean-maxime
Date
Answer likes
answer
a

Did you find this useful ?

No (2)

Yes (0)

0%

0% of users found this answer useful

Other answers

Mathieu

Mathieu

User level
Level
1
112 / 750
points

I've tried it a couple of times. I clicked on "Resend me the notifications" ... nothing happens, Where should I be receiving these "notifications"?

... I guess that may be part of the problem indeed.
Is there another way to access these APN?

Author name
Mathieu
Date
Answer likes
answer
a
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

If you follow the link given by jean-maxime, it will explain to you how to manually configure your apn settings.

Author name
ALLISON
Date
Answer likes
answer
a
Sebastien
Sebastien

Sebastien

User level
Level
4
5000 / 5000
points

Please sent a picture of you APN settings, we might find the issue like this. Should be the APN settings...

Author name
Sebastien
Date
Answer likes
answer
a
Mathieu

Mathieu

User level
Level
1
112 / 750
points

Here's my APN settings.
I did it manually.

Thanks for the help.

SmartSelect_20190315-092332_Settings.jpg SmartSelect_20190315-092332_Settings.jpg
SmartSelect_20190...
93.6 KB
March 15, 2019
Processed
SmartSelect_20190315-092401_Settings.jpg SmartSelect_20190315-092401_Settings.jpg
SmartSelect_20190...
113 KB
March 15, 2019
Processed
Author name
Mathieu
Date
Answer likes
answer
a
MT
MT

MT

User level
Level
4
5000 / 5000
points

Have you tried to disable and re-enable mobile service to see if the status changed

Author name
MT
Date
Answer likes
answer
a
Mathieu

Mathieu

User level
Level
1
112 / 750
points

Yes I tried. Mobile Network State still says "Disconnected"

Author name
Mathieu
Date
Answer likes
answer
a
Code_KRUEW

Code_KRUEW

User level
Level
4
5000 / 5000
points

Are you currently connected to wifi when you are looking at your SIM status? The disconnected state is normal under those circumstances.  Turn off wifi and you should see the connected state.

Are you able to send MMS?  receive MMS?   Have you tried sending/receiving MMS with wifi off?  

 

Author name
Code_KRUEW
Date
Answer likes
answer
a

Didn't find your answer ?

Fizz