Answered question

Network not recognised

At first, the fizz sim card was not recognised at all by my S6. Like nothing inserted. A put an old one to be able to access the apn menu and created the fizz one. Now I put back the fizz sim and it's different. Now I see my phone number in settings and "sim card status" menu (instead of "not available" everywhere) now says: Network:unknown --- signal strenght:-113dbm 0 au --- mobile network type:umts ---- service state:out of service --- roaming:not roaming --- mobile network state:disconnected. Can it be a bad sim card ?

alexandre castonguay
alexandre castonguay

alexandre castonguay

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Hello Alexandre Castonguay,

Please contact us by Facebook Messenger or via Live Chat. On the following link you will find how you can contact us: https://fizz.ca/en/contact-us .

Andrei Bogdan

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MT
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MT

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Maybe the activation process is not 100% complete by Fizz yet. Wait for 2 more hours to see

alexandre castonguay
alexandre castonguay

alexandre castonguay

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It's possible, but it already been 2 days

MT
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MT

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You should contact Fizz by opening a help page ( exemple https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what... ).
You'll see a bubble chat at the bottom right corner within 15 seconds

alexandre castonguay
alexandre castonguay

alexandre castonguay

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Big mistake, all the new settings display are when I put my last sim card in the cellphone. I mistaken the two cards. So that could confirm what you say, if I still see my number with the old simcard

Contact Fizz to see if the transfer process is complete and not bug. I have contacted them after 24h and they solve my problem 3 month ago.the transfer from Fido had fail.

alexandre castonguay
alexandre castonguay

alexandre castonguay

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Jean-maxime, I was also with fido, maybe same thing.

alexandre castonguay
alexandre castonguay

alexandre castonguay

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Service told me to order a new sim card

try a hard reboot. also once it rebooted and you still dont see network try scanning for network under your settings to see if it shows any network in there.