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Internet appointment, the technician is not present...

The technician No shows and no contact... very weird?

Yi
Yi

Yi

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12 / 100
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over 1 year ago
Category
Internet
Category
Technical Issues
Answer count
10 answers
Author name
Yi
Date
March 07, 2019
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viewed 159 times
question
q
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Yi,

Please contact us by Facebook Messenger or Live Chat. Here you will find info on how you can do that: https://fizz.ca/en/contact-us .

Have a great day!

Andrei Bogdan

Author name
Whizz
Date
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a

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Other answers

MT
MT

MT

User level
Level
4
5000 / 5000
points

Maybe he's late.
.
You can contact Fizz if he will not show up at the end of the day.

Author name
MT
Date
Answer likes
answer
a
Yi
Yi

Yi

User level
Level
0
12 / 100
points

What is best way to contact? Tried fb messenger, no reply...

And the chat never shows up...

Author name
Yi
Date
Answer likes
answer
a
Andrei

Andrei

User level
Level
3
3618 / 5000
points

I have no experience with chat but they will reply on Facebook after couple of hours.

Author name
Andrei
Date
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answer
a
MT
MT

MT

User level
Level
4
5000 / 5000
points

You can initiate chat by open a help page for example this one https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what....
You'll see a bubble chat at the right bottom in the next 15 seconds
.

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March 07, 2019
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Author name
MT
Date
Answer likes
answer
a
ThomasK
ThomasK

ThomasK

User level
Level
4
5000 / 5000
points

It's very common for cable or dsl internet installer, especially in winter.

Author name
ThomasK
Date
Answer likes
answer
a
Marc
Marc

Marc

User level
Level
2
1085 / 2000
points

That is not good. You should contact fizz to find out what went wrong.

Author name
Marc
Date
Answer likes
answer
a
Adriana

Adriana

User level
Level
2
1433 / 2000
points

Did you receive the email confirmation for your appointment? They send you one a day before and one on the day of your appointment?

Author name
Adriana
Date
Answer likes
answer
a
Samad
Samad

Samad

User level
Level
3
2424 / 5000
points

unfortunetly contacting fizz regarding this issue can help resolve your issue

Author name
Samad
Date
Answer likes
answer
a
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello, Yi!
This is straight from the resolving issues page on the Fizz web site: https://fizz.ca/en/faq/resolving-issues
Don’t see the chat bubble?
-You must be logged into your Fizz account and in the Solution Hub to chat with customer support. If you are unable to access your account, read this FAQ.
-Customer support by chat is available Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST). Outside these hours the customer chat bubble will not be visible.
Jiri

Author name
Whizz
Date
Answer likes
answer
a

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