You can initiate chat by open a help page for example this one https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what....
You'll see a bubble chat at the right bottom in the next 15 seconds
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image.png

: image.png

: 69.5 KB

: March 07, 2019

: Processed

Author name: MT

Date: March 07, 2019

: almost 2 years ago

Answer likes

answer: a

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ThomasK

ThomasK

User level

Level: 4

5000 / 5000
points

It's very common for cable or dsl internet installer, especially in winter.

Author name: ThomasK

Date: March 07, 2019

: almost 2 years ago

Answer likes

answer: a

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Marc

Marc

User level

Level: 2

1085 / 2000
points

That is not good. You should contact fizz to find out what went wrong.

Author name: Marc

Date: March 07, 2019

: almost 2 years ago

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answer: a

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Adriana

Adriana

User level

Level: 2

1433 / 2000
points

Did you receive the email confirmation for your appointment? They send you one a day before and one on the day of your appointment?

Author name: Adriana

Date: March 08, 2019

: almost 2 years ago

Answer likes

answer: a

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Samad

Samad

User level

Level: 3

2462 / 5000
points

unfortunetly contacting fizz regarding this issue can help resolve your issue

Author name: Samad

Date: March 09, 2019

: almost 2 years ago

Answer likes

answer: a

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Whizz

Whizz

User level

Level: 4

5000 / 5000
points

: Team

Hello, Yi!
This is straight from the resolving issues page on the Fizz web site: https://fizz.ca/en/faq/resolving-issues
Don’t see the chat bubble?
-You must be logged into your Fizz account and in the Solution Hub to chat with customer support. If you are unable to access your account, read this FAQ.
-Customer support by chat is available Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST). Outside these hours the customer chat bubble will not be visible.
Jiri