Answered question

Am I now a "late-payer" because Fizz has payment issues?

My credit card is 100% operative yet Fizz said they were unable to use it for current payment. I got my phone suspended for few hours I think and now it's working again. The internet is incredibly slow, however (not working in chrome) and I just received a notification from Fizz saying that I should re-check my credit card number. It's 100% okay! I made my activation payment with this same card. I just added it again and it appears twice... This is frustrating as I was looking for some rewards when paying on time! :(

Zed
Zed

Zed

User level
Level
1
214 / 750
points
MT
MT

MT

User level
Level
4
5000 / 5000
points

They're many users in your situation and unfortunately it's happening on the daily basis.
It's an unacceptable situation.
Fizz should fix their billing system as soon as possible.

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Other answers

As far as I can tell, there are no rewards for your payment being successful the first time they try to take it. Other than, of course, the reward of your phone continuing to work.

Anne
Anne

Anne

User level
Level
4
5000 / 5000
points

Just chat with Fizz, I found this is the only way to find someone who can resolve problem. Don't do fb messenger, don't do contact form, both are backed up by some very very junior support.

It seems to be a recurring problem where customers have a valid method of payment, but Fizz process seems not to be working in certain cases.
I wish they would have a manual procedure to handle these cases, as it seems that they are suspending service because payment didn't go through.
Normally when an automated process is not 100% reliable, you should have an alternate procedure. My opinion.
Contact them and I hope that they will help you to fix it.
Good luck