Answered question

Why can't we add a second credit card?

I cannot change my payment method for Fizz. I already tried many times to add a second credit card, but I got the following error:
You reached the maximum number of credit cards allowed for an account.
I got in touch with the chat support twice by now and spent at least one hour trying to find a solution and answering the same kind of questions over and over. I know my credit card is not the problem because I use it on a daily basis with all the same billing information.

Paulo
Paulo

Paulo

User level
Level
0
97 / 100
points

Hi François,

If you encounter issues when trying to add a new credit card, I kindly invite you to contact us via chat so we can help you sort this out. Have a good one!

Andrei

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

MT
MT

MT

User level
Level
4
5000 / 5000
points

This is a bug with Fizz system. You need to chat with them to have it fixed.
You can initiate the chat by opening a help page ( like https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what... ). You'll see a bubble chat at the bottom right corner in about 15 seconds.

Paulo
Paulo

Paulo

User level
Level
0
97 / 100
points

I already chatted twice with them. They keep saying the problem is either my credit card or billing address...
I can sure that is not the case because I use the same credit card a lot and only have problems with Fizz platform.

Paulo
Paulo

Paulo

User level
Level
0
97 / 100
points

It is quite frustrating to be honest. I regret my choice when I went for a new company. The additional time I already spent won't pay off.

Ken
Ken

Ken

User level
Level
4
5000 / 5000
points

I did not have any issues adding a second card last night.

Paulo
Paulo

Paulo

User level
Level
0
97 / 100
points

Indeed Kevin, not everybody face this issue. I created my account with 3 others friends.
2 had this issue and the others added a second credit card as expected.

Anne
Anne

Anne

User level
Level
4
5000 / 5000
points

Ask Fizz chat and remove it, otherwise you won't be able to add any new credit card.

Paulo
Paulo

Paulo

User level
Level
0
97 / 100
points

I asked them to remove it, without success. Maybe my 2 attempts failed because the professionals who supported me lacked experience.
I just got upset because the second one ended our chat while I still wanted to solve the issue.

MT
MT

MT

User level
Level
4
5000 / 5000
points

Fizz should revise their billing system so user service won't be cut. Also Fizz need a serious QA department. It looks like they change their code in production without testing. I'm wondering if they have a development environment.

François
François

François

User level
Level
0
43 / 100
points

I was able to add a second card without a problem, although it was when I subscribed to internet (was already subscribed to mobile with a different card). I can select any card when paying for add-ons now.

Paulo
Paulo

Paulo

User level
Level
0
97 / 100
points

@Francois. So, are you using one credit card for each service (mobile and internet) ?

François
François

François

User level
Level
0
43 / 100
points

@Paulo, yes. I even paid for a mobile add-on with my "internet" credit card.

Paulo
Paulo

Paulo

User level
Level
0
97 / 100
points

Most likely what M said is what is really happening. Fizz lacks a QA department and every now and then some code is changed in production without all the required tests.

Paulo
Paulo

Paulo

User level
Level
0
97 / 100
points

According to the support team, the problem is that my billing address does not match the one from my credit card.
It is strange because I used the same "invalid" credit card online this morning without any issue

Paulo
Paulo

Paulo

User level
Level
0
97 / 100
points

I think François managed to add the second credit card after all.
On the other hand, I will have some trouble to pay Fizz soon cause the support team was not able to solve my issue via chat.