Answered question

Why can't I receive SMS?

I am unable to receive SMS on my phone , this has happened a lot and I never know until people text me on Facebook because they think I'm ignoring them. I installed the app Signal and I was able to receive the messages that I wasn't getting but I would like to use the normal messaging app. I have double checked the APN for fizz and it is okay so that isn't the issue. Any help?

Daniela Rodriguez
Daniela Rodriguez

Daniela Rodriguez

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Other answers

Daniela Rodriguez
Daniela Rodriguez

Daniela Rodriguez

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My phone is up to date, there are no updates :/

MT
MT

MT

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You will have to contact Fizz so they can fix it for you.

Daniela Rodriguez
Daniela Rodriguez

Daniela Rodriguez

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How do I contact them? I can't seem to find a number.

Dallaire_M
Dallaire_M

Dallaire_M

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You can contact them on facebook messenger :
https://m.me/fizzca

Or on their website by chat :
https://fizz.ca/en/contact-us

MT
MT

MT

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You can initiate chat by opening a help page like this on https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what...
.
You'll see a bubble chat in the next 15 seconds at the bottom right of the page.

Anne
Anne

Anne

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Fizz short code SMS is not fully working yet

yesid
yesid

yesid

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Do you speak Spanish or another language that has its own letters like ñ for example?
It happened to me that after I received a text with that letter I stopped receiving SMS. It happened to a friend as well.

Daniela Rodriguez
Daniela Rodriguez

Daniela Rodriguez

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I do speak Spanish but I haven't received any text messages with the "ñ", I sent a message to fizz on messenger and I'm waiting for a response, hopefully it gets fixed

MT
MT

MT

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I just send a series of sms to my phone for testing purposes :
1) test
2) àà with accent
3) test after a with accent
4) ñ new accent
5) after n with accent
6) 2nd test after n with accent
7) just a test

I was able to receive the first 3 and since I no longer able to receive sms.
I don't know if this is a coincidence or actulally ñ does cause Fizz sms system to fail.
.
I did the same tests to my other phone with another provider and I receive them all.