I am Not Able to Make/Receive Calls, Although I Have Unlimited Minutes

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Asil Koc
Asil Koc Posts: 4 ✭✭
in My Mobile
Dear All,
Although my plan has been renewed and I have unlimited minutes, I could not be able to make or receive calls. Moreover, I have 2GB and unlimited minutes in my plan ($23.00), however, I can see only the data rolled over previous months. Please help me to solve this problem.
Best Regards.

Answers

  • GyslainH
    GyslainH Posts: 319 ✭✭
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    It seems you have bought minutes and not unlimited minutes
    Contact fizz
  • Asil Koc
    Asil Koc Posts: 4 ✭✭
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    How can I contact with Fizz?
    Also, I have unlimited minutes as seen from the attached photo.
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
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    You can chat with Fizz by open a help page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You'll see a bubble chat within 15 seconds ( don't pay attention to the content of the help page )
    .
  • Anne H. #1344
    Anne H. #1344 Posts: 648 ✭✭
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    You don't have plan from what I see, you bought addon. Just go to manage plan and change to unlimited text ($2 extra) . If you need call , it's $6 extra per month.
  • jean-maxime N.
    jean-maxime N. Posts: 504 ✭✭
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    Impossible you have call and data at 23$
  • Kenny L. #23
    Kenny L. #23 Posts: 794 ✭✭
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    Not sure why you can't make calls with unlimited minutes in your plan. Verify you are on the Fizz network and reboot your phone. Don't know if it will work but worth a try while waiting for Fizz support. Definitely contact them if it still does not work. Good luck.
  • Asil Koc
    Asil Koc Posts: 4 ✭✭
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    Rebooted my phone, but it does not work.
    Contacted with Fizz, but haven't received a reply :(
  • Whizz
    Whizz Posts: 19,216 admin
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    Hello Asil,
    Could you please try to contact us by chat so we can assist you further?
    Catalin
This discussion has been closed.

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