Why is my data not working?

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Alex M. #2475
Alex M. #2475 Posts: 122 ✭✭
in My Mobile
I have 500mb of free data and it was working yesterday but today it stopped working. It only works in wifi now. What is the reason and when will it be fixed?

Answers

  • Leifuer
    Leifuer Posts: 498 ✭✭
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    Try to reboot your phone.
    It is still not working,
    you can contact Fizz by:
    https://fizz.ca/en/faq/resolving-issues.
    Wait for about 15 seconds and you'll see the bubble chat at the lower right corner of the page.
    Good luck!
  • TheMMc
    TheMMc Posts: 489 ✭✭
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    Is yesterday was your last day of your monthly plan? if not please contact Fizz.
  • Whizz
    Whizz Posts: 19,193 admin
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    Hello Alex Masson,
    Please contact us by Chat or Facebook Messenger to be able to help you. Here you have the link with the instructions: https://fizz.ca/en/contact-us .
    Andrei
  • Whizz
    Whizz Posts: 19,193 admin
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    Hello, Alex!
    Is that data part of your plan or is it from a gift? It would be a good idea to contact the Fizz Customer Service Team directly for specifics regarding your account. Make it a great day!
    Jiri
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