Connection problem?

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Annie Kwan
Annie Kwan Posts: 1 ✭✭
in My Mobile
I can't get it to work, I activated my sim card, did the APN but it just wouldn't work, call, text and data.

Answers

  • Anne H. #1344
    Anne H. #1344 Posts: 648 ✭✭
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    Wait if fully activated. Need 4 hours in some scenario
  • DavidP
    DavidP Posts: 301 ✭✭
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    Have you check if your phone is compatible https://fizz.ca/en/faq/compatible-devices. If it’s an iPhone you need the last update.
  • jean-maxime N.
    jean-maxime N. Posts: 504 ✭✭
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    If you just activated your plan , you have to wait a couple of hours for it to be fully functional.
  • Whizz
    Whizz Posts: 19,213 admin
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    Hi Annie,
    In order to help you, please contact us by chat or private message on Facebook. Here you have the info: "https://fizz.ca/en/contact-us".
    Have a lovely day!
    Radu
  • Whizz
    Whizz Posts: 19,213 admin
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    Hi Annie,
    Your portability was not completed when you've written this post and then you contacted us in private. One of my colleagues helped you with the confirmation of the portability.
    Welcome to Fizz :)
    Have a good one!
    Luciana
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