When i get sim

You need to contact Fizz over the chat for this.
Here it's a user forum.
Log to your account and go on to this page https://fizz.ca/en/contact-us
A small chat bubble will appear at the bottom right your browser.
An agent will assist you with your issue between 8:00 and 21:00 on week days and 10:00 to 18:00 on weekends.
Chizz )