You're not reading the coverage map correctly. When you are in NB you are roaming, not on Fizz's network. That's why they won't send you the sim card. They can't service customers who would be roaming all the time.
Hi,
I just activated my phone plan. I didn't take the text message option because I am sending only imessage. That being said, I can't send imessage anymore. My phone shows...
Jeffcote if nothing helped reach Fizz directly. Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz...
I am in France, I put some money in my Wallet to be able to send text message from France to Québec. It worked for a day or two and now I cannot send any text message anymore...
Hi Julien
This is strange, can you try to reboot the phone, and check the network operator selection?
Only to be sure that you do not send SMS longer than 160 chrs...
Hello, I've run into a problem with sending and receiving income text messages, and simply accessing the internet while on mobile data. As put in the title, an error message...
Hello Patrick,
Apologies for the unpleasant situation.
Please try after resseting the phone to enable airplane mode for 30s ~ 1min and after turn off and test. If the...
Hi Sulaiman
You can call the couche tard near your house and picked up there right now
https://fizz.ca/en/couche-tard-sim
If you install the couche tard app, you can...
I am trying to order a SIM card in PEI, but it says that it’s outside their shipping zone. I then thought I could get it shipped to NB to a family member and they could ship it...
Hello Karine,
Fizz is a budget Videotron subsidiary. As such, it uses Quebec's infrastructure mainly as its base and uses partner networks for connectivity outside that zone...
