Answered question

Unsubscribed, but my data still works ?

I unsubscribed my plan (because I want to get a new number by transferring an existing number from another carrier). The old number now does not work (good), but the data still works on my SIM. Not sure why the data is still working, and I now need to re-activate my SIM so I can transfer my existing number. I was told by two support people that I could do this. Not sure how. I could order a new SIM.

Brian Thomson
Brian Thomson

Brian Thomson

User level
Level
0
13 / 100
points
Leifuer
Leifuer

Leifuer

User level
Level
3
4858 / 5000
points

It maybe needs some time to be terminated.
Otherwise, you can contact Fizz by:
https://fizz.ca/en/contact-us.
wait 15 seconds till you see a chat bubble.
Good luck!

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

MT
MT

MT

User level
Level
4
5000 / 5000
points

You can contact Fizz with chat by opening a help page like this one https://fizz.ca/en/contact-us.
Wait for 15 seconds and you'll see a bubble chat at the bottom right.

Brian Thomson
Brian Thomson

Brian Thomson

User level
Level
0
13 / 100
points

Agreed, thanks for the answers. The data did eventually stop working later in the day, when the service was fully cancelled, at the end of my billing cycle. The SIM card now shows an [x] on my cell phone.

To follow-up ... the SIM card can now be re-activated and an existing number can be transferred to it ... but it does not work for Fongo (voip) numbers. There is a separate thread talking about Fongo.