Unanswered question

Cant transfer my sim ?

So my phone got stolen and i deactivated my sim card, ordered a new one, then clicked on activate your sim card, then i realized that i had to do it on my plans tab, so i got out of the activate my sim tab (i didnt finalize anything) and when i clicked on transfer sim card it said that the new sim i just ordered is invalid...

Mohamed
Mohamed

Mohamed

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Answers

Mohamed
Mohamed

Mohamed

User level
Level
0
13 / 100
points

So i contacted the team and the guy had no idea why this was happening, he said he escalated it to the "expert team" and closed the convo, i have no idea what to do now. Its still happening :/ here are some pictures (the second one is the regular activation (wich i didn't know was different), and the first one is the actual feature im trying to use (transfer sim card)

Whizz
Whizz

Whizz

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5000 / 5000
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Team

Hi Mohamed,

Your issue has been escalated towards our technical team, so unblock the code because you used it once when you tried to activate a new plan.

This situation has been solved and you can try again to activate your SIM card.

Have a great day.
Luciana