Unanswered question

Cant transfer my sim ?

So my phone got stolen and i deactivated my sim card, ordered a new one, then clicked on activate your sim card, then i realized that i had to do it on my plans tab, so i got out of the activate my sim tab (i didnt finalize anything) and when i clicked on transfer sim card it said that the new sim i just ordered is invalid...

Mohamed
Mohamed

Mohamed

User level
Level
0
12 / 100
points

Answers

Thomas
Thomas

Thomas

User level
Level
4
5000 / 5000
points

Fizz can fix it, but I was told SIM card is re-usable.

Go to https://fizz.ca/en/contact-us, wait 10 seconds, click green bubble on bottom right, and start chat

Mohamed
Mohamed

Mohamed

User level
Level
0
12 / 100
points

So i contacted the team and the guy had no idea why this was happening, he said he escalated it to the "expert team" and closed the convo, i have no idea what to do now. Its still happening :/ here are some pictures (the second one is the regular activation (wich i didn't know was different), and the first one is the actual feature im trying to use (transfer sim card)

Hi Mohamed,

Your issue has been escalated towards our technical team, so unblock the code because you used it once when you tried to activate a new plan.

This situation has been solved and you can try again to activate your SIM card.

Have a great day.
Luciana

Anne
Anne

Anne

User level
Level
4
5000 / 5000
points

Use replace sim