Answered question

not getting 4G connectivity on my Huawei phone?

I did all the manual APN configuration settings on my current Huawei phone, tried restarting my phone and even tried reinserting my SIM card multiple times. But I am still not being able to get any 4G LTE connectivity, the limit is stated at 3G. My phone is a Huawei Nova 2 plus bought in China (bought 2 yrs ago), and I searched up the phone's network band support and it states that it does support Videotron's B4 with support for both the 2100/1700 network frequencies... I tried plugging in my SIM card into my friend's phone who has a Huawei Mate 20 Lite and for some reason that does receive LTE connectivity. So I'm just confused as to why my phone can't connect to 4G. I bought a 6 GB plan and I was really looking forward to using it on LTE speed. Any advice?

Jackson
Jackson

Jackson

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MT
MT

MT

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I don't know if your model is in this list.
According to https://willmyphonework.net/ 4G is not fully support at least 2 of them

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It may depend on your particular phone, or your location. Indeed, in Montreal I get 4G most of the time, but in some area (some underground part) I only get 3G.

Dominic
Dominic

Dominic

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Check your phonés specs for the supported lte bands. You need to have band 4 in the list

According to the Nova 2 Plus quick start guide I found on Huawei's website there are two versions of the phone and neither has LTE band 4 support. So no LTE on fizz. Maybe the source you found indicating B4 was present is incorrect, because the phone is sure acting like it's not there.

Lei
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Lei

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If you bought it in China, your phone should be version BAC-AL00. (gsmarena.com)
and this version doesn't support LTE Band 4 which is the LTE Band of Videotron network.

That is said, your phone is not compatible with Fizz LTE network.
However, according to https://www.frequencycheck.com/models/AKLrp/huawei-nova-2...
Version BAC-L23 supports Band 4.