Couldn't get any data usage in USA
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James Laviolette
Posts: 2 ✭✭
in My Mobile
I switched to fizz with the intention of being able to use my phone plan in the states, hence the Canada & USA plan. Throughout the entire week I spent in the states, my data was entirely unusable on any network that I was connected to. When looking at my plan it specifically says that data would be usable.
5
Answers
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I presume that you have enable roaming while you were in the states.
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Some users have reported that they had to configure APN parameters https://fizz.ca/en/faq/what-are-fizz-network-settings-apn in ( they did not have when they where in Canada ).4 -
Why would I need to enable roaming within my coverage? Wasn't aware that this was required, and couldn't find anything about this being the solution anywhere =\5
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Fizz network infrastructure is mainly in Quebec. As soon as you're out of Quebec you will have to enable roaming on your phone. There will be NO extra charged since you have Canada & US coverage. But you do have to enable roaming on your phone.5
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MT is right and it's the same thing if you go in Ontario. Data only work on roaming4
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Make sure you enable roaming, make sure you reboot phone once after you did the change. If still doesn't work. See below.
Go to https://fizz.ca/en/faq/resolving-issues , wait 10 seconds, click green bubble on bottom right.4
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