Unanswered question

My monthly payment did not work and is now late. Are you serious?

I received an email saying that my monthly payment did not work and is now late. I have two numbers using the same credit card. A few days ago the payment for my number went through and today, it didn't work for my wife's number. The payments have been working all this time with both numbers, it is a credit card so there is money. My wife has no service at the moment and she needs it as soon as possible as she works with her phone. Please let me know how to proceed.

Answers

many times I said in this forum that is the black point = fizz must correct and find a solution to reactivate the service
now yr wife will be without service till tomorrow

MT
MT

MT

User level
Level
4
5000 / 5000
points

You need to contact Fizz

I have already contacted Fizz (they said that unfortunately, this situation is under investigation). I have filled a complaint with the C C T S as my wife will not be able to use her service today. Thanks for your support. Here are the links in case you need them: https://bit.ly/2MITFHe

Hello, thanks for your support. I have already contacted Fizz and submitted a complaint with CCTS as my wife will lose one day of service. Here are the links to complain to the right authorities: https://old.reddit.com/r/FizzMobile/comments/a4qyu1/links...

Btw, be aware that Fizz is monitoring our answers and they will delete them if they don't like them. It just happened with two of my answers in this thread.

Victor
Victor

Victor

User level
Level
3
2942 / 5000
points

Add money to your wallet !! that will give your wife service right away until the problem is fixed.

Thanks, @Victor C. The email they sent me says that one last attempt will be made after that delay to collect my monthly payment. According to customer service, this will happen tonight around 23:00. I don't want to add money to my wallet to then finding myself dealing with a double payment. As the old proverb says: prevention is better than cure...

Hello Sergio Conde

Please update your payment method from the e-mail received on 2019-02-01.After updating your payment method from the link in your e-mail,the payment will pass within 24 hours.I kindly recommend you that you reboot your mobile device after this period of time.

-Andrei

Hello @Whizz. I already did it and I hope it works. The only thing is that now I see the same credit card twice. I don't want to do anything in case the payment doesn't go through tonight... so I will have to deal with it later. Man, what a mess you guys have... this is very unprofessional.

Here's an update. The payment went through yesterday around 23:00 which left my wife almost 24 hours without service. An issue like this should not happen again... Never. They told me they know this issue and that it is under investigation. Apparently, I'm not the only one who had this problem... This issue has been now around for several months. What are you guys waiting to fix it? I understand that you guys are still in a beta process but c'mon... you can not leave people without service for a whole day.

Hello, Sergio!

Kindly contact our customer service representatives to address this situation through chat or our Facebook Messenger. Thank you for your time and understanding. https://fizz.ca/en/contact-us

Respectfully,

Team Fizz -Jiri