Unanswered question

Strange email from Fizz support?

Just got an email from no-reply@support.fizz.ca

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Hi,

I have received your request and I will give you all the necessary information. Yes, you can do this transfer and you will find the steps to follow in this link : https://fizz.ca/en/faq/how-to-transfer-my-plan

To accept this transfer, you will find more details on this FAQ : https://fizz.ca/en/faq/how-to-accept-a-transfer

Do not hesitate to contact again us if need. We are always at your disposal.

Have a great evening!
-Cerasela, Fizz Team

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I do not have Fizz internet, do not want it nor have made any requests. What is going on here?

Jean
Jean

Jean

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Level
0
16 / 100
points

Answers

Looks like they got your account mixed up with someone else's. You can just ignore it since you can reply back directly anyways. On the other hand, good to see they are answering questions though.

ReneD
ReneD

ReneD

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Level
4
5000 / 5000
points

Yeah well, I got and e-mail from Fizz where they were calling me Jean-Francois in response to a ticket I had never put up with them.

I think they're having a party without us, lol

Chizz :))

Jean
Jean

Jean

User level
Level
0
16 / 100
points

And another one from the same person (I have the message she replied to with the other person's email, not very secure. Watch them cancel my service!

Same rep as well, she is obviously too lazy to check the full name (we have the same first name) before replying. Who do I contact to stop this before I get a third message full of sensitive information by mistake? Does Fizz even monitor these boards?

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Bonjour Jean Francois,

Désolée pour cette situation. La décision de nous quitter sera vraiment regrettable. Je suis à votre disposition pour vous aider. Pourriez-vous me donner plus de détails visant la situation rencontrée?

Pour voir les étapes pour annuler le forfait, je vous invite à consulter ce lien : https://fizz.ca/fr/faq/r%C3%A9siliation . Voici les moyens pour entrer en communication avec nous : https://fizz.ca/fr/nous-contacter . Nous attendons votre réponse.

Passez une excellente journée!
-Cerasela, L'équipe Fizz
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Thanh
Thanh

Thanh

User level
Level
3
2151 / 5000
points

Please close this