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Not receiving all texts for last 4 days

I tried contacting FIZZ via Facebook 48hrs ago (no response) and the chat bubble never ever opens up (even with all blockers closed) Done all the trouble shooting suggested aswell. Not a new customer either.

Jennifer Em
Jennifer Em

Jennifer Em

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15 / 100
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about 2 years ago
Category
My Mobile
Category
Technical issues 
Answer count
6 answers
Author name
Jennifer Em
Date
January 25, 2019
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Shilgi

Shilgi

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3
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because I have an ipohne and I am having the same issue

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Shilgi
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Daniel
Daniel

Daniel

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1
158 / 750
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Same issue with SMS on the last few days. Sometimes not receiving, sometimes not able to send.

Just this morning 27 Jan at 7h30AM I was not able to send SMS.

Author name
Daniel
Date
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answer
a
Shilgi

Shilgi

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Level
3
2241 / 5000
points

maybe try updating your phone ?

Author name
Shilgi
Date
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answer
a
Jennifer Em
Jennifer Em

Jennifer Em

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I have done all troubleshooting. Yes I've updated.

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Jennifer Em
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answer
a
Shilgi

Shilgi

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3
2241 / 5000
points

is it an iPhone ?

Author name
Shilgi
Date
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answer
a
Whizz
Whizz

Whizz

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Level
4
5000 / 5000
points
Team

Hello Daniel Paquet ,

I am sorry for this situation.Please consult our FAQ regarding your issue: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages .If you still not found a valid solution don't hesitate to contact us via chat or Facebook Messenger.

Have a nice day!

Marius Daniel

Author name
Whizz
Date
Answer likes
answer
a

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